Policies
Cancellation & Withdrawal Policy
All cancellation, refund, and pool withdrawal requests are handled by our concierge team via in-app chat. There are no self-service cancel buttons — message us and we will process your request according to this policy.
How to cancel or withdraw
CrownCiel does not use self-service cancel buttons. Every cancellation, refund, and pool withdrawal is handled personally by our concierge team through in-app chat.
- Open your booking under My Bookings → select the trip → use Concierge chat.
- For pool changes, open the pool page → use Concierge chat on that pool.
- Pool creators: message concierge from the pool you created to withdraw or cancel it.
- Include your booking reference, reason, and confirm the account you paid from (if different from your profile).
You can also email concierge@crownciel.com — we will link your request to your account.
Refund to original payment method
Approved refunds are always returned to the same payment method and the same account used for the original transaction. CrownCiel does not send refunds to a different bank account, card, or UPI ID unless required by your payment provider.
| How you paid | Where refund goes |
|---|---|
| UPI (GPay, PhonePe, Paytm, etc.) | Reversed to the same UPI ID / linked bank account — typically 5–7 business days. |
| Debit / credit card | Reversed to the same card — typically 5–10 business days (depends on your bank). |
| Net banking | Credited back to the same bank account used at checkout. |
| CrownCiel Wallet balance | Credited back to your CrownCiel Wallet only if you paid from wallet balance. |
| International cards / wallets | Reversed via Razorpay to the original payment source in the same currency where possible. |
Most refunds appear within 5–10 business days. UPI and wallet refunds can be faster. Concierge will confirm the amount and destination once processed.
CrownSky bookings
| Situation | Refund / outcome |
|---|---|
| Before deposit is paid | No charge — booking can be released immediately. |
| After deposit, before operator confirms | Full deposit refund to your original payment method / account. |
| After operator confirms | Partial refund to original payment method — platform fee and operator penalty may apply. |
| Within 72 hours of departure | Generally non-refundable unless operator cancels. |
| Operator cancels (weather, maintenance) | Full refund to original payment method or rebooking at no extra cost. |
Leaving a trip pool (member)
| Situation | Refund / outcome |
|---|---|
| Pool OPEN or FILLING (not full) | Leave the pool — full deposit refund to original payment method if paid. |
| Pool DEPOSIT_LOCKED (full, under review) | Concierge approval — full deposit refund to same account used. |
| Pool CONFIRMED (jet assigned) | Same rules as confirmed flight cancellation. |
| After trip COMPLETED | No refund applicable. |
Withdrawing or cancelling a pool (creator)
| Situation | Refund / outcome |
|---|---|
| OPEN — no members joined | Free withdrawal — pool closed, no impact. |
| FILLING — members joined, not full | Pool cancelled — all members refunded to their original payment methods. |
| DEPOSIT_LOCKED — pool is full | Admin-assisted only — all members refunded to original accounts, pool cancelled. |
| CONFIRMED — operator assigned | Only if operator agrees — full cancellation for all members to original payment sources. |
CrownSea charters
| Situation | Refund / outcome |
|---|---|
| Before deposit is paid | No charge. |
| More than 14 days before charter | Full deposit refund to original payment method. |
| 7–14 days before charter | 50% deposit refund to original payment method. |
| Within 7 days of charter | Non-refundable unless operator cancels. |
Where refunds go
Refunds are processed back to the same payment method and account you used when booking — UPI to UPI, card to card, net banking to the same bank account. If you paid using CrownCiel Wallet balance, the refund returns to your wallet. Concierge will confirm the refund reference and timeline via chat.
CrownCiel is a broker platform. We do not buy or own aircraft or yachts — licensed operators own and operate all fleet. Final refund amounts may depend on operator terms and timing of your request. Refunds cannot be redirected to a third-party account for security and compliance reasons.
Ready to make a change?
Go to My Bookings or your trip pool and use the concierge chat. Describe what you need — cancel, refund, leave pool, or withdraw as creator.
Last updated 2026-06-29 · CrownCiel · crownciel.com